Shipping policy

Shipping Policy

At Pawbits, we are committed to delivering your order as quickly and smoothly as possible. Please read our shipping policy carefully before placing your order.

1. Order Processing Time

Orders are typically processed within 1 to 3 business days after payment is confirmed.

Please note:

  • Orders are not processed or shipped on weekends or public holidays.
  • During periods of high demand, holidays, or promotional events, processing times may be slightly longer.

2. Shipping Times

Delivery times vary depending on your location, carrier availability, customs clearance, and other external factors.

Estimated shipping times:

  • United States: 7 to 15 business days
  • Canada: 7 to 18 business days
  • Europe: 7 to 18 business days
  • Australia & New Zealand: 8 to 18 business days
  • Rest of the world: 10 to 20 business days

These delivery times are estimates only and are not guaranteed.

3. Shipping Costs

Shipping costs are calculated at checkout based on your delivery location and the shipping method selected, unless a free shipping promotion is offered.

Any shipping fees charged at checkout are non-refundable once the order has been shipped, except where required by applicable law.

4. Customs, Duties, and Import Taxes

For international orders, customs duties, import taxes, VAT, and other fees may apply depending on your country’s laws and regulations.

These charges are the customer’s responsibility unless otherwise stated on our website.

Pawbits is not responsible for delays caused by customs.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information, if available.

Please allow a few business days for the tracking information to update after shipment.

6. Delays

We are not responsible for shipping delays caused by circumstances beyond our reasonable control, including but not limited to:

  • carrier delays,
  • customs inspections,
  • severe weather,
  • incorrect address information,
  • local delivery disruptions, or
  • force majeure events.

7. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping address, please contact us as soon as possible at jdcueva66@startmail.com. We will do our best to update it before the order is shipped, but we cannot guarantee changes once the order has been processed.

If an order is returned due to an incorrect or incomplete address provided by the customer, the customer may be responsible for the reshipping cost.

8. Lost, Stolen, or Marked-as-Delivered Packages

Pawbits is not responsible for lost or stolen packages confirmed as delivered by the carrier.

If your package is marked as delivered but you have not received it, we recommend:

  • checking with neighbors or household members,
  • contacting the shipping carrier directly, and
  • contacting us so we can try to assist.

9. Split Shipments

In some cases, your order may arrive in multiple packages depending on product availability, warehouse location, or shipping method.

If this happens, you may receive separate tracking numbers.

10. Shipping Restrictions

We reserve the right to limit or refuse shipping to certain countries, regions, or addresses if shipping is unavailable, restricted, or excessively risky.

11. Contact Information

If you have any questions about shipping, please contact us at:

Pawbits
Email: jdcueva66@startmail.com
Business Address: Km 3 Vía Samborondón, Samborondón, Guayas, Ecuador